Return policy

Returns from UK addresses are free. We provide a prepaid Royal Mail Tracked Returns label with every order, which can also be re-issued by email.

• Items must be unused, with all tags and dust bags attached.
• Bespoke or personalised pieces (initials, custom dyeing) are non-returnable.
• The original protective packaging must be reused where possible.

1. Email [email protected] with your order number.
2. We'll send you a prepaid label and a returns form within one working day.
3. Drop the parcel at any Royal Mail Customer Service Point or Post Office.
4. Refunds are issued to the original payment method within 5 working days of receipt at our atelier.

We're happy to exchange for a different style or colour. The fastest way is to return the original piece for a refund and place a fresh order so we can dispatch it immediately.

Outside the UK, the customer covers return postage. Please use a tracked service and mark the parcel as a return of goods to avoid customs charges.

All Atelier Rosso pieces come with a 2-year warranty and a lifetime repair service. For anything beyond, please contact [email protected].